Frequently Asked
Questions

Anyone 21+ is welcome to visit Prairie and purchase adult-use cannabis. Just bring a valid ID, and you’re good to go! Make sure your ID is not expired. We accept:

• Illinois Driver’s License or State ID
• Passport
• Out-of-State Driver’s License or State ID
• Prairie Cannabis Does Not Accept FOID Cards As A Valid Form Of ID

If you are a Medical patient, bring your medical card with you to get added to our Medical Patient 20% for Medical Patient Discount

Note: If you are using an out-of-state ID or a Passport, we’ll need to follow the purchase limit for non-residents. Temporary Illinois IDs are also accepted if they have a scannable barcode.

Naperville

• Monday – Saturday 10 AM – 9 PM
• Sunday 10 – 6 PM

Chicago – South Loop

• Monday – Saturday 11 AM – 9 PM
• Sunday 10 – 6 PM

During holidays, store hours may change, so please don’t hesitate to double-check our Google Maps listing.

Illinois Adult Use Residents Can Purchase:

• 30 grams of Flower or Pre-Rolls
• 5 grams of Concentrates (including Vapes)
• 500 mg of Edibles and Infused Products

Out-of-State Adult Use Customers Can Purchase:

• 15 grams of Flower or Pre-Rolls
• 2.5 grams of Concentrates (including Vapes)
• 250 mg of Edibles and Infused Products

Absolutely! Prairie customers can order ahead online or just walk in. You can even place a pre-order after we close for next-day pickup. Just a heads up—make sure to pick up your order the next day to keep it reserved.

Unfortunately curbside pickup is not available for adult-use only dispensaries and is reserved for Illinois State designated Medical Dispensaries only.

Naperville

• We have a large amount of free parking available at Prairie Naperville

South Loop

• There is currently no free parking at Prairie Chicago South Loop

We’ve got you covered! Prairie dispensaries accept debit cards (with a $3.50 fee) as well as cash. Forgot cash? No worries — in addition to an ATM on-site, we also offer Jane Pay & Aeropay for electronic debit. These tools can be used when you order online, but also when you are paying in-store.

All sales are final!
Once a product leaves the store, it can’t be returned per IDFPR regulations. However, if you experience any issues with your purchase, please reach out to the location where the purchase was made:

[email protected]

We’ll do our best to make it right.

Verbiage Update

We’re sorry to hear that! If you’re experiencing an issue with a product, please email the location where your purchase was made:

[email protected]

Be sure to include the following information in your email:

• Your Name
• Telephone Number
• Date of Purchase
• Picture of Receipt
• Picture of Barcode Sticker
• Picture or Video Showing the Issue
• Written Description of the Issue

All claims must be made within 3 weeks of purchase. Please note that submitting a claim does not guarantee a replacement, but we’ll do our best to help.

Feel free fill out the form on our contact page or email us with any questions at [email protected]

We offer a variety of discounts and deals to help you save:

• Veterans Discount – 10% off every day
• Senior Sundays – 10% off for seniors every Sunday
• Medical Discount – 20% off
• Weekly Deals – New promotions every week
• Double Points Days – Earn rewards faster on select days
• Surprise Penny Samples – Special offers for our rewards members